VISITOR FAQ

VISITOR EXPERIENCE FAQ

We look forward to welcoming you to experience the newly reimagined Smith Tower visitor experience. Below are answers to the most frequently asked questions to help guide you in planning for your visit. Contact us info@smithtower.com or 206.624.0414 with any questions or concerns.




How do I purchase tickets?

Tickets can be purchased online or at Smith Tower. All tickets are valid for the date/time selected. We are not able to exchange, refund or credit purchased tickets. Our historic Otis elevators have a limited capacity of seven people per ride including the operator. We recommend arriving at Smith Tower 10 minutes before your scheduled ticket time.

How do I to get to Smith Tower?

Smith Tower is conveniently located in the heart of Pioneer Square with easy access from I-5, I-405 and I-90 as well as all forms of public transportation. Click here for a map and directions.

Where should I park?

Pioneer Square offers an abundance of street parking and garage options such as the First & Columbia Garage, Stadium Place Garage and Butler Garage. We recommend DowntownSeattleParking.com for tips on parking locations and rates.

Can I bring a group?

Absolutely! Smith Tower is the ideal venue for gatherings and celebrations of all kinds. Groups of 32 or less should check out our Group Reservation options for day and evening. If you have more than 32 guests, contact our Event Management Team on 206.624.0414 to plan your event.

Can I bring my stroller? Luggage?

Yes, but please plan to keep it with you as we're not able to provide storage.

Is Smith Tower wheelchair accessible?

Yes, all the visitor experience spaces are completely ADA accessible.

How long should I plan on being at Smith Tower?

The duration of your visit is entirely up to you as the exhibits are self-guided so you can spend as much or as little time as you like taking it all in. We do recommend arriving 10 minutes prior to your scheduled ticket time as it can get congested due to limited elevator capacity.

Can we bring our own food and beverages?

Outside food and beverages are not allowed, but we have a variety of fabulous options from breakfast to cocktails available in Provisions general store and Temperance café and bar.

Are pets allowed inside Smith Tower?

We love your furry friends, but we can only allow service animals.

What is your smoking policy?

Smoking is not permitted anywhere inside of Smith Tower nor on the Observatory deck.

Are restrooms available?

Restrooms are available on both level 1 and level 34 of the Smith Tower visitor experience.

EXPERIENCE A WORLD-FAMOUS OBSERVATORY

Browse Provisions general store at street level, explore fascinating exhibits throughout, and enjoy Prohibition era-inspired Smith Tower Temperance café and bar on the Observatory level.